Policies...
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AceHostNet.net is owned and operated by Leaders Realty
Pty Ltd. Leaders Realty Pty Ltd
provides web hosting to a large number of clients, and we
have a responsibility to protect each client and provide
the best services available. The following guidelines have
been established to insure this intent is met.
Terms
of Service Agreement
General
Card Payment
Authorisation
Traffic and Storage Policies
High
Resource Policies
Lawful Purposes
Unlawful and/or Unethical Use
E-Mail Policy
Intended Use by End User
Uptime Guarantee Policy
Account
Authorization
Payment
Policies
Cancellation
Disclaimer
By signing up with AceHostNet, you are agreeing that you have read and will abide by
our TOS agreements.
AceHostNet Provides Internet/World Wide Web Site
Hosting and E-mail Services. Please read and
understand our policies as they are to protect the
best interest of our customers as a whole. AceHostNet's
general policy is to act as a neutral provider of
access to the global Internet.
AceHostNet reserves the right to suspend or cancel a
customer's access to any or all services provided by
AceHostNet when AceHostNet decides that the account has
been inappropriately used. If you are unsure whether
any contemplated use or action is permitted, please
send an e-mail to: admin and we will assist
you.
Network's Specific Use Policies
Traffic and Storage Policies
AceHostNet allocates a set amount of storage and
bandwidth per customer. If customer exceeds or is
about to exceed the allocated amount of storage or
traffic, AceHostNet will send a courtesy notice to
customer with further options and pricing. Extra
Bandwidth and Storage pricing may be found on our
hosting page on our website.
High
Resource Policy
Due to the heavy server resources required, we
prohibit the use of certain bulletin boards such as
cgi based forums, UBB (Ultimate Bulletin Board) and
YABB (Yet Another Bulletin Board). We do have
alternative boards we recommend, such as VBulletin
or phpBB, which are MySQL database driven boards,
versus using flat file databases.
MySQL
databases which consume large amounts of resources
will be immediately terminated or suspended upon
AceHostNet's discretion. CGI scripts found to consume
large amounts of system resources will immediately
be terminated or suspended upon AceHostNet's
discretion.
Websites found to consume large amounts of system
resources such as httpd, cgi, mysql can be suspended
at anytime upon AceHostNet's discretion. AceHostNet
considers at least 15% CPU Usage, 10% Memory Usage,
and 10% mySQL usage as high resource.
Accounts classified as High Resource Accounts and
are either suspended or terminated are not entitled
to a refund for any pre-paid services.
Zero
Tolerance Rule
AceHostNet commits 100% stability to all our servers,
and network that AceHostNet has control over. To keep
with this commitment, any website, reseller or
non-reseller that AceHostNet feels is degrading the
performance of our network may be suspended at
AceHostNet's discretion, without being required to
notify the end user in advance. As a set standard,
AceHostNet will run spot testing anytime we feel our
network may be becoming unstable due to a High
Resource Customer. If a customer is found to be
utilizing more then 7% of CPU / 7% Memory / 7% MySQL,
they will be sent a courtesy notice. The 2nd notice,
the customer will be suspended for 7 days. The 3rd
notice, the customer will be terminated due to High
Resource Usage.
Any
account using flat field forums will be given 24
hour notice to remove the scripts or move them to a
mysql based forums. AceHostNet suggests Open Bulletin
Board, VBulletin, and XMB as alternate boards.
What does AceHostNet consider "CGI Abuse"?
Any site whose CGI programs are using excessive
amounts of system resources. Excessive amounts is
defined as any amount that results in substantial
degradation of server performance. AceHostNet is the
sole determinant of what constitutes degraded server
performance. Due to their use of flat files instead
of databases, AceHostNet does not allow the use of any
cgi based forums. Use of these boards for large or
very active forums results in system performance
degradation, and cannot be allowed in our shared
server environment.
AceHostNet's Services May Only be Used for Lawful
Purposes
Transmission, distribution, or storage of any
information, data or material in violation of United
States or state regulation or law, or by the common
law, is prohibited. This includes, but is not
limited to, material protected by copyright,
trademark, trade secret, or any other statute.
AceHostNet reserves the right to remove such illegal
material from its server immediately. AceHostNet
expressly forbids anyone from using AceHostNet's
servers for the propagation, distribution, housing,
processing, storing, or otherwise handling in any
way lewd, obscene, or pornographic material, satanic
material, or any other material which we deem to be
objectionable. The designation of any materials as
such described above is left entirely to the
discretion of the AceHostNet management.
Unlawful and/or Unethical Use
AceHostNet does NOT allow sites that provide points of
distribution, or links to the following types of
sites:
Pirated Software (Warez) - Any software that
is copyrighted and not freely available for
distribution without cost. Including: ROMs, ROM
Emulators, Mpeg Layer 3 files (MP3) and DVD Videos.
Hacking / Phreaking - Includes sites with
material, links, or resources for Hacking, Phreaking,
Viruses, Anarchy, or any type of site that promotes
the destruction or compromises the integrity of
AceHostNet.
IRC / Bots - This includes "egg drops" "bots"
or any IRC related programs.
Archives - This includes music, video and
program archives.
AceHostNet does not allow explicit adult oriented
websites to be hosted.
E-Mail Policy
AceHostNet strictly prohibits harassment, whether
through language, frequency, or size of messages.
Forging of header information is not permitted.
AceHostNet does not allow unsolicited mail (UCE). This
includes "Spamming" and "Bulk Mail" sent to persons
who have otherwise not requested to receive such
mail. The reason for this is that not only is it
generally frowned upon by the internet community,
but it also demands extra bandwidth to handle the
effects of such mail. Websites found to be sending
UCE will be terminated without notice.
If it's found any client has setup an account with
AceHostNet, for the express terms of sending
unsolicited email, AceHostNet reserves the right to
charge a one time administration fine of $250.00 If
AceHostNet can show proof the client has sent the email
from AceHostNet's servers or network.
AceHostNet's Services are Intended for the End User
Only
Customers cannot sublease, sub host, or give away
control of any portion of AceHostNet's resources
without express permission.
99% Uptime Guarantee Policy
We will make every reasonable attempt to avoid
unexpected server downtime and to ensure that all
accounts are well taken care of. We cannot guarantee
or predict server downtime. Any network problem, or
outage, is not covered under any guarantee or
warranty and will not be grounds for reimbursement
for any subsequent financial damages or losses.
Account Backups are ultimately the account holder's
responsibility.
AceHostNet offer's a 99%
uptime guarantee. The AceHostNet network of computers,
will have a guaranteed aggregate average uptime of
99% over the course of three months (90 days).
This does not include scheduled downtime for
maintenance on servers, which will be minimal, and
necessary. This also doesn't include mass-network
problems such as major backbone problems. AceHostNet
will not be liable for any lost revenues during your
down time.
Next: =>
Payment Policies
Questions? Contact
Sales
AceHostNet is a division of Leaders Realty Pty Ltd.
Leaders Realty Pty Ltd
PO Box 1289,
Nerang,
Gold Coast, Qld 4211 Australia
Australia Phone: 61+7+5502-0983
Australia Fax: 61+7+5578-1708
USA Fax Number: 1775-599-7579
Technical support for existing customers:
Please log on to you your account at
http://AceHostNet.net/clients/ and open a
support trouble ticket.
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