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CUSTOMER SUPPORT - Email Blocking and Forwarding

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  Manage your website with your control panel
Each account set up comes with its own control panel software. Your control panel is where you add email addresses, sub domains, and any personal modifications you want for your website. cPanel is a fully-featured web-based control panel that allows you to manage your domain through a web interface.  You have the ability to manage all aspects of email, files, backup, FTP, CGI scripts, and web site statistics.
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Configuring Domain Email Systems:

Blocking Unwanted Email Messages:

From time to time, you may experience either a junk mailer or some other menacing individual whom keeps sending you annoying email messages. C-Panel has a built in feature, which allows you to block these email messages in a multitude of different ways. You can block them by:

- Sender
- Subject
- Message Header
- Message Body

Of course, if all you want to do is block one specific email address, then you don't have to worry about getting fancy with it - just enter the email address to be blocked, and that's it, done!

How to use the block email function:
Mail Filter

1. Login to C-Panel
2. Select "Block an Email"
3. Select "Add Filter"

If all you want to do is block a single email address, then simply leave the "current default setting" as is, and enter in the email address to be blocked. For example, Click "Add Filter", and that's it done!

When you click "Back" or login to this feature next time, you'll see the list of email address's, and or expressions you've blocked. Beside each one of them will be a "Delete" option, so that you can remove the block from your account at a future time. NOTE: When you block an email address, or some other keyword, this filtering will be enabled on "All Email Accounts" within your domain.

Advanced Blocking:

For those of you who experience frequent problems with junk email messages, you'll be pleased to see this option provides a broad range of blocking options. Instead of having us try to explain every last one of them here, this is a feature you'll really want to experiment with yourself.

Doing so, will allow you to become familiar with the ways that email can be blocked, and will also help you with customizing a recipe that works best for your domain. Play around with the settings, and try to block words, or phrases based on the From Name, Subject, or Message Body Text. Now, send an email to your account and see if the terms and criteria you selected are providing the filtering you want.  

It may take a little time to master, but it's fun, and a great way to broaden your abilities on web site administration. FINAL NOTE: If you're totally new to email blocking, and wish to explore its full potential, we highly suggest you test it before launching your site. This way, you don't have to worry about accidentally disrupting email for your entire domain.

Hint: Unless you're 100% sure of what a setting will do, always delete it when you're finished, or until you have time to run a series of tests on it. You want to ensure it's blocking what it's supposed to, and not legitimate email messages!

A big junk mail problem:

If you're experiencing a high volume of junk mail, then there's a good possibility Spammers are taking advantage of your "catch all" option. To disable this, please see our tutorial on "Default Email Address."


Email Forwarding:

Email forwarding is a feature, which forwards an email that originated from your domain, to another email address. The forwarding address can be another email address within 'your domain', or to an 'external email' address, (for example to your home ISP email account). There are two types of email forwarding:

Forward silently to another address:

In this case, the email address from your domain (setup for forwarding) will divert all messages to the forwarding address you've selected, and without sending you a copy of the original message. For example, will automatically forward all messages to Pretty straight forward. (no pun intended).

Forward to another address, but also send you the "original inquiry":

This is the method most commonly used. For example, you have two other partners who wish to receive all incoming inquiries to the company. Perhaps you're the one who responds to them, but your counterparts would like copies of the incoming activity as well. The method for accomplishing this is pretty well the same as above, except in this case you would configure one of your "existing pop email accounts", as that is how you'd receive a copy of the original incoming message.

Example: When (your companies main address) is mailed, you would typically be the only one to receive the response, however if you've configured forwards for your two counterparts (Bob and Mary), then and could also receive a copy of the incoming messages.

How to setup a mail forward:

forward-interface.gif (15072 bytes)

1. Login to C-Panel
2. Select "Forwarders"
3. Enter a configured pop email account name if you want to receive original inquiries. (Enter a none configured email address if you do not)
4. Enter the email address you want it to relay a copy of the message to
5. Select "Add Forward"
All messages will now be forwarded to the forwarding address, and with a copy sent to you

Need to Forward to more than one person?

Simply repeat the above process using the same address you've setup as the forward, and enter the additional recipients you would like to send a copy of the message to.  All email forwards will be listed in your "Email Forwarder" administrator. You can delete forwards when you no longer require them,

Testing your forward.

If you want to test your new mail forward, it's recommended that the email account you're testing from "is not" one of the accounts you're using in conjunction with the forwarder you've just setup. For example, if you've configured to forward copies to and, then send a test message from an email address, other than one of the addresses you've just setup, otherwise it can somewhat confusing in figuring out which message was coming from the actual forward, and which was the original sent from you. 


Accessing your mail through the web based interface

webmail-interface.gif (13686 bytes)

C-Panel extends the versatility of its email system by allowing you to access any one of your email accounts through its own web mail interface. You have the choice of accessing all mail through the web, or any of your private pop email accounts. Gone are the days of having to create several email accounts on various free html based mail systems, as now you have your own, which operates from "your account."

Accessing your mail through the web mail interface:

1. Login to C-Panel
2. Select "Add Remove Accounts"

Beside the email account you wish to access, Select the "Read WebMail" button. A username and password prompt will appear, and are the same as the username and password you created with that  particular email account. NOTE: Remember to use the "full' email address as the account login name for the account you're accessing. 

The first screen you'll see:

If it's the first time you're accessing this email account through WebMail, a setup screen appears. Actually, all this really does is display how you'll be identifying yourself in email messages. Everything is pretty much the same as what you setup the "original pop mail account" with, however check it closely and make sure everything is appearing as you want it.

Does everything look correct?

If so, then click "Save" and a dialog box pops up, which confirms your settings as being saved successfully. Click "Continue" and you'll be taken to your WebMail inbox. To the top left of the screen, you'll observe the following icons.   Clicking on any one of them will do the following.


compose.gif (1048 bytes) Compose a new message
refresh.gif (547 bytes) Refresh the screen
prefs.gif (204 bytes) View user preferences
addresses.gif (681 bytes) Open address book
folder.gif (594 bytes) View or add new folders
trash.gif (616 bytes) Empty your trash folder

To delete or move a message, select the small box beside it.  Select where you which to place it using the drop down menu (top right of screen), then click "Move".

- Open address book, allows you to add and edit email address's . You can also export your Outlook or Netscape Address Book, which equips your account with all the email address's you currently use.

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